Deliveries & Returns

Deliveries will be processed and dispatched within 3 - 5 working days after placing your order. If you would like to cancel your order please contact us at info@kandlesandkrystals.co.uk within 24 hours of placing your order.

Unfortunately we do not accept refunds but we are happy to issue store credit at the discretion of Kandles and Krystals.

We are happy to exchange your order but you will need to pay for the delivery costs to return the item to us and all items must be in a resalable condition.

To ensure that all items arrive safely we take extra care in packaging so items are delivered undamaged. If you receive a damaged item you will have to contact the shipping company directly. Once the item has been shipped it is no longer our responsibility.